This Privacy Policy explains how KnitOps ("KnitOps," "we," "us," or "our") collects, uses, and shares information when you visit our website or contact us about our web design, SEO, and IT support services. By using our website, you agree to the practices described here.
Information we collect
Information you give us
When you request a consultation, speak with sales, or otherwise contact us, we collect the details you choose to share. This can include your name, email address, company name, phone number, the services you are interested in, your timeline and budget, and anything you write in your message.
Information collected automatically
Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type, device information, the page that referred you, and the date and time of your visit. This information is used to deliver the website, keep it secure, and diagnose problems.
Information stored on your device
We save your light or dark display preference in your browser's local storage so the site remembers it on your next visit. This preference stays on your device and is not sent to us. We do not use advertising or cross-site tracking cookies.
Third-party services
Our pages load fonts from Google Fonts. When they do, your browser connects to Google's servers, which receive your IP address. Google's use of that information is governed by Google's own privacy policy.
How we use information
We use the information we collect to:
- respond to your inquiries and schedule consultations;
- prepare proposals, and provide, maintain, and support the services you request;
- send messages about your project, such as updates, invoices, and support notices;
- operate, maintain, secure, and improve our website;
- comply with legal obligations and enforce our agreements.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
Client data
When we work on your website, accounts, or systems, we may have access to data that you or your customers control. We access and use that data only to perform the work you have asked us to do, as described in your proposal or agreement, and we keep it confidential.
Data retention
We keep personal information only for as long as we need it for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Inquiry details that do not lead to a project are deleted when they are no longer needed.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmitting or storing data is completely secure, so we cannot guarantee absolute security.
Your choices and rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, to object to or restrict certain processing, or to receive a copy of your information in a portable format. To make a request, contact us using the details below. We may need to verify your identity before responding, and we will not discriminate against you for exercising your rights.
You can clear your browser's local storage at any time to remove your saved display preference.
Children's privacy
Our website and services are intended for businesses and adults. They are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
International visitors
Your information may be processed and stored in countries other than the one where you live, including the United States, where data protection laws may differ. Where required, we take steps to make sure your information receives an adequate level of protection.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If the changes are significant, we will take reasonable steps to let you know.
Contact us
If you have questions about this Privacy Policy or want to exercise your privacy rights, call us at (949) 987-2467, or contact us through our Speak with Sales page or the consultation form on our home page.